Advice when phoning police in an emergency

The purpose of this document is to provide guidance to businesses and private security staff about how to report a crime to police over the telephone in an emergency.

It is important that key information is conveyed calmly and accurately to the emergency operator so that they can assess the information and decide on the appropriate response. The information you provide to the operator is important in assessing the threat, harm and risk enabling the police to decide on how to support you and use their resources effectively.

Violence and abuse against staff is never acceptable and should not be tolerated. If you've witnessed, or have been the victim of crime please report it, as it will help police to bring the offender to justice, prevent other crimes and keep people safe.

Please see the attached guidance as well as the one page reminder

 pdfContactingPoliceFull.pdf603.88 KB

pdfContactingPolice1page.pdf402.58 KB