Preventing violence and abuse in retail settings

Preventing violence and abuse in retail settings

Following a recommendation made in the Home Affairs Select Committee report on Violence and Abuse towards retail workers, the Home Office agreed to consult members of the National Retail Crime Steering Group (NRCSG) about whether they would support the creation of an Employers Charter. 

A ‘Framework for Employers’ has been produced by members of two task and finish groups, and in consultation with the NRCSG. It brings together existing good practice within the sector. The framework acts as a template which can be used by retailers to demonstrate how they will support their employers to prevent violence and abuse in retail settings, and support employees who experience this behaviour. 

The framework aims to drive best practice among retail employers, and signposts sources of guidance and advice for how employers can help to protect the wellbeing of their employees. It includes a post-incident support process which highlights the practical steps employers should be taking to support retail workers after an incident of violence and abuse occurs, for example, their responsibility to ensure incidents are reported, risks are analysed and appropriate support systems are put in place. The content and style of the framework can be adapted to suit the employer’s existing processes, or existing corporate pledge on protecting employees at work.

Retail employers are encouraged to use this framework to demonstrate their commitment to supporting their employees. 

You can access the Framework for Employers: Preventing violence and abuse witin retail settings by clicking on the image below: