Retail Crime Action Plan

Business Support

Retail Crime Action Plan

The Retail Crime Action Plan sets out policing’s commitment to tackling shoplifting and prioritising attendance where violence was involved, or a shoplifter was detained.

Business Support

Retail Crime Action Plan

The Retail Crime Action Plan sets out policing’s commitment to tackling shoplifting and prioritising attendance where violence was involved, or a shoplifter was detained.

The Retail Crime Action Plan was launched in October 2023 and sets out advice for retailers on how to provide the best possible evidence for police to pursue in any case.

The plan, which the NBCC was heavily involved in drafting, provides clear guidance to retailers that they should send CCTV footage of the whole incident and an image of the shoplifter via the digital evidence management system as quickly as possible after an offence has been committed.

Where CCTV or other digital images are secured, police will run this through the Police National Database using facial recognition technology to further aid efforts to identify and prosecute offenders – particularly prolific or potentially dangerous individuals.

The action plan outlines how police attendance at the scene for retail crime will be prioritised in circumstances where violence has been used, where a repeat or prolific offender has been detained or where evidence needs to be promptly secured.

The NBCC has developed guidance and advice to help retailers and police work together to implement the recommendations in the Retail Crime Action Plan which can be found here.

New Retail Crime Action Plan published

On Monday (23/10), NBCC lead Supt Patrick Holdaway attended a meeting chaired by the Policing Minister Chris Philp and 13 of the UK’s biggest retailers to launch the Retail Crime Action Plan.

How to report a Business Crime

All crimes and instances of anti-social behaviour should be reported to the police, particularly crimes involving violence, the threat of violence or abuse. If the crime is in progress the most important thing to think about is safety for all those at the scene. Do nothing that would provoke the offender, if possible, get to a safe place and only if safe to do so dial 999.

Can your CCTV transfer digital evidence to police?

The NBCC is encouraging businesses to ensure their CCTV systems have the capability to upload and share CCTV footage electronically with the police to speed up investigations and identify offenders.

Giving victims of business crime a voice

When a business becomes a victim of crime it can have far reaching impacts including financial loss, loss of custom, medical expenses, staff left physically injured or traumatised as well as reputational damage and loss of customer confidence.

Criminal Behaviour Orders

Criminal Behaviour Orders (CBO) were created by the Anti-social Behaviour, Crime and Policing Act 2014 and are used to target persistent offenders of anti-social behaviour who also commit criminal offences. They can be issued to adults and children over 10 years of age.

Project Pegasus to improve information sharing between police and retailers

On Monday (3/10) the NBCC joined retailers, the Policing Minister Rt Hon Chris Philp, and Police and Crime Commissioner Katy Bourne to launch Project Pegasus, a partnership between retailers and policing to tackle retail crime.

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Retail Crime Action Plan

Retail Crime Action Plan

New Retail Crime Action Plan published

How to report a Business Crime

Can your CCTV transfer digital evidence to police?

Giving victims of business crime a voice

Criminal Behaviour Orders

Project Pegasus to improve information sharing between police and retailers

Become Part of Our Creative Community

Become Part of Our
Creative Community